Frequently Asked Questions

How can you place an order?

What are your credit terms?

Cash
Approved Account Customers as per agreed terms
 
 

What are your payment modes?

Cash
Bank Deposit
Cheque
MPesa Paybill
 

How fast will i receive my medicines?

Will my order incur additional transport cost?

Do you have special prices / schemes?

Yes, we do have monthly offers / bonus / special pricing schemes. Click
HERE to view our latest offers and promotions  
 

Are your prices inclusive of VAT?

 
All prices for Vatable products shown on this website are inclusive of  VAT
 
 

What is your Goods Returns Policy?

Goods Return policy

1. Goods can be returned back only after informing and obtaining authorisation from the concerned member of the sales team. Goods returned otherwise will be subject to a 20 % surcharge on the value of returned goods as well as a transport charge.
2. Returned goods must always be accompanied by a copy of the delivery note mentioning a valid reason for the return.
3. Goods can only be returned within 10 days from the date of receipt.
4. Returned goods should not be in damaged condition. In case you have received the goods in damaged condition from the transporter, the goods can be returned within 3 days of receipt.
5. Goods of a short shelf life period i.e. less than 4 months to expiry will only be accepted back for a replacement and not a credit. You must notify us of this within 10 days of receipt of any short expiry medication. Expired goods will not be accepted.

Any goods returned will be dealt with within the shortest time possible upon completion of the above procedures.